Leadership of Friendship Village, Kalamazoo
Leadership of Friendship Village, Kalamazoo
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Betsy has over 20 years of experience in health care administration. She became the Executive Director of Friendship Village in July 2016. Prior to this she assumed the roles of Executive Director and Nursing Home Administrator in Jackson and Kalamazoo, Michigan. She holds a license in the State of Michigan by the Department of Community Health Board of Nursing Home Administrators.
Kathy has been a licensed nursing home administrator in the state of Michigan since 2012. As the Administrator of Friendship Village, her role is to ensure the highest quality of care for residents in assisted living, skilled nursing, short-term rehabilitation, and comprehensive care. Her responsibilities include overseeing Woodside, Health and Rehab Center teams. She is committed to delivering 5-star service and care.
Director of Woodside Resident Care
Ashley joined Friendship Village in October 2008 as an LPN at Woodside, our Assisted Living and Memory Care Community, where she worked for 5 years. In 2013, she accepted a position in our Independent Living community as the Office Supervisor. In 2015, she returned to Woodside as the Assistant Director of Woodside Resident Care. In March 2019, she accepted the Director of Woodside Resident Care position. She obtained her Associates in Nursing at Lake Superior State University in 2008.
Director of Facility Services
Brandon joined the Friendship Village management team as Director of Facility Services in September 2016. He has over 20 years of facilities experience, the last ten in the senior living community setting. Most recently Brandon served as Building Engineer at Canterbury on the Lake (2006-2012) and Director of Plant Operations at Regency at Waterford (2012-2016), both located in Waterford, Michigan. Brandon has proven himself as an effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
Director of Sales & Marketing
Diana transitioned into the Director of Sales and Marketing role in October 2018 after a successful three-year journey as the Director of Marketing for Friendship Village’s Woodside Assisted Living and Memory Care Community. Prior to coming to Friendship Village, Diana spent 7 years implementing a volunteer wellness and activities program for Ganton Senior Communities at which Reflections Memory Care achieved Gold Level status from the Michigan Center for Assisted Living (MCAL). She volunteers with the Alzheimer Association serving on the board for the Diversity and Inclusion Committee and chairs the Kalamazoo Walk to End Alzheimer’s. Diana is also a U.S. Army veteran.
Director of Fund Development & Life Enrichment
Ken oversees fundraising, life enrichment, transportation services, and our Fitness Center. Ken’s career progressed from journalism to advertising and marketing communications to sales. Ken has also worked in fund development with the American Cancer Society and with Senior Services of SW Michigan. He has been with Friendship Village since 2012.
Director of Resident Services
Raegan started with Friendship Village 2007 as a caregiver. In her current role, she is responsible for guiding residents while they get acclimated to living in The Village. She also oversees the nursing and caregiving staff for Independent Living, The Village Store, and the beauty salon.
Director of Accounting Services,
is expected to begin her role with the Community on June 28, 2021. During an interim period of February-June 2021, Life Care Services provided accounting services and oversight for Friendship Village Kalamazoo and will provide complete training for the new accounting director. Ms. Bailey earned her Bachelor of Arts Degree in Accounting from Siena Heights University in Adrian, Michigan. She has over 20 years of experience working in Accounting and Finance roles. Most of the past 10 years she served as the Senior Financial Analyst for Bronson At Home in Battle Creek, Michigan. Ms. Bailey also brings expertise in Strategic Development and Planning, Process Improvement and Leadership.
Director of Nursing-Health & Rehab Centers,
began her role on June 1, 2021. After starting her career as a Licensed Practical Nurse, Ms. Mencl earned her Registered Nurse license from Kalamazoo Valley Community College in December 2001. Ms. Mencl has a wide range of experience, including work in assisted living, home care, long-term care and hospice settings. She also spent several years working at Bronson Methodist Hospital in the surgical, burn and trauma units. Ms. Mencl brings significant management and organizational skills with her, having worked as a nurse manager for the last 13 years.
Director of Culinary Services,
joined Friendship Village Kalamazoo in July 2020. Mr. Sweeney began working in the food service industry in his early teens, eventually becoming a General Manager at Applebee’s following college. Mr. Sweeney earned his commercial pilot’s license at Western Michigan University but discovered his true passion was growing and developing people and building excellent teams. He has received many awards throughout his career, mostly related to providing exceptional guest service through high performing teams. After 12 years at Applebee’s, Mr. Sweeney became a multi-unit manager for a growing company in Grand Rapids, Michigan where he continued to build teams and develop strong leaders. In this position, Mr. Sweeney assisted or directly oversaw the opening of three locations and eight acquisitions, and oversaw multiple brands ranging from breakfast diners to upscale Gastropubs with extensive craft cocktail and farm to table food menus.
PHR – Director of Human Resources
Stephanie is responsible for ensuring that qualified and responsive staff are recruited and trained for the services they provide to residents of Friendship Village. By creating a supportive and high-expectation environment, Stephanie assures that team members will meet resident expectations while offering opportunities for personal fulfillment and growth. She has more than 15 years of experience in human resources.
Director of Administrative Services & Community Outreach
Teresa manages the front office, supervises the First Impressions reception team, and assists both the Executive Director and Board of Directors. Teresa also fosters relationships with local organizations and coordinates community connections for area colleges, universities, businesses and individuals. Teresa joined the Friendship Village staff in 2009 as a Life Enrichment Assistant.
My advice to those considering a move to Friendship Village is don’t wait too long. Step into it, decide how you’ll do it, then do it. Get Started!